Frequently Asked Questions
Common Questions from
Austin Pet Owners
We're here to make life with pets in Austin a little easier. Below you'll find quick answers about our services, scheduling, and how we keep your yard clean and safe.
What is included in a standard yard scoop?
Our standard service includes a thorough search and scoop of your entire yard. We bag all waste and take it with us, so your trash bins stay odor-free. Every visit ends with a gate check and a photo confirmation sent straight to your phone.
Do you offer yard deodorizing?
Yes. We offer targeted yard deodorizing as an optional add-on service. After pet waste removal, we apply a pet-safe outdoor enzyme treatment to help neutralize lingering odors in dog runs, patios, artificial turf, and other odor-prone areas.
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For best results, please keep pets and children off treated areas until they are fully dry.
Are you insured?
Yes. We carry $2M in general liability coverage — double the industry standard — so your property and pets are protected on every single visit. You're trusting us with access to your home, and we take that seriously.
What happens if I need to cancel or skip a visit?
We keep it flexible. You can pause or cancel anytime with at least 24 hours' notice before your scheduled visit. And if it rains heavily, we'll reschedule for the next dry day so we never tear up your wet turf.
Pricing & Billing
How do you calculate the price for weekly service?
Our pricing is based on the number of dogs in your household and the size of your yard. Most Austin pet owners find our flat-rate weekly plans the most transparent, predictable way to stay on budget — no per-visit math, just one clear monthly rate.
When will I be billed for recurring services?
We use automated monthly billing. Your card on file is charged on the 1st of each month for the upcoming service month, so there's never a gap in your yard's care.
Is there a fee for the first visit?
If it's been more than two weeks since your yard was last cleaned, we may apply a one-time initial cleanup fee on the first visit, since there's more to clear. We always confirm this with you clearly before we start any work.
What forms of payment do you accept?
We accept all major credit cards and digital payments through our secure online portal. Billing is 100% paperless — simpler for you, and a little kinder to the planet.
Is there a contract or commitment?
No long-term contracts here! You can pause or cancel anytime with at least 24 hours' notice before your next scheduled scoop. We believe in earning your business with every visit.
Rain Policy
We work through normal Texas rain. If conditions are severe or unsafe, we'll skip that visit and automatically credit your next bill — you're never charged for a visit we didn't complete.
Scheduling & Cancellations
Cancellation Window
We ask for at least 24 hours' notice for any cancellation. This keeps our Austin routes efficient and our pricing fair for every neighbor.
Policies
Gate Access
Please make sure your gate is unlocked, or share a gate code with us. For everyone's safety, if we can't access your yard, we'll let you know and may need to skip that week's scoop.